Shipping Policy

Ashes & Dust Studio ships physical products sold through AshesAndDust.com. Digital software products are delivered electronically and are not shipped by mail.

### Physical product processing time

Processing time depends on the product.

– Ready-to-ship items are typically processed within 24 to 72 hours.

– Handmade or made-to-order items may require additional production time depending on the size and complexity of the item.

– If a product needs extra time, that should be stated on the product page whenever possible.

### Shipping methods

Physical orders are shipped within the United States using available carriers based on package size, weight, destination, and service availability.

### Shipping costs

Shipping is generally included in product pricing. If shipping insurance is added or requested, additional cost may apply.

### Digital products

Software and other digital products are delivered digitally. No physical shipment will be sent for digital-only purchases unless a product listing specifically says otherwise.

### Mixed orders

If an order includes both digital products and physical goods, the digital portion will be delivered electronically and the physical portion will ship separately.

### Shipping confirmations and tracking

When tracking is available for a physical order, shipping confirmation and tracking details should be sent after the order has been shipped.

### Delays

Shipping estimates are not guarantees. Delivery times may be affected by carrier delays, weather, holidays, supply issues, or other factors outside the studio’s control.

### Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address. If an incorrect address is entered at checkout, order delays or additional shipping charges may apply.

### Damaged packages

If your order arrives damaged, please contact Ashes & Dust Studio as soon as possible and include:

– your order number

– photos of the item

– photos of the packaging

If possible, include your message as soon as you notice the problem so the issue can be reviewed quickly.

### Lost or missing packages

If a package appears lost or has not arrived within a reasonable time after shipment, please reach out so the issue can be reviewed.

## Details still to customize

– Main carrier names if you want to list them

– Contact page URL once it exists

– Whether you want to define an exact reporting window for damaged or missing shipments

## Suggested short version

`Physical products ship within the United States, with ready-to-ship items usually processed in 24 to 72 hours. Made-to-order items may take longer depending on size and complexity. Digital products are delivered electronically. If you have a problem with a damaged or delayed order, please contact Ashes & Dust Studio with your order details.`