Privacy Policy

Ashes & Dust Studio respects your privacy and is committed to being clear about how information is collected, used, and protected through AshesAndDust.com.

This Privacy Policy explains what information may be collected when you visit the site, place an order, contact the studio, or use the store’s services.

## Information that may be collected

Depending on how you use the site, Ashes & Dust Studio may collect:

– your name

– your email address

– your billing and shipping details

– your order information

– messages you send through email or contact forms

– technical information such as browser type, device type, IP address, and site usage data

If you purchase a product, payment information may be processed by a third-party payment provider. Ashes & Dust Studio does not need to store full payment card details directly unless a payment system specifically requires it.

## How your information may be used

Information collected through AshesAndDust.com may be used to:

– process and fulfill orders

– deliver digital products

– provide customer service and support

– respond to questions and messages

– send order updates

– improve the website, products, and customer experience

– send updates or marketing emails if you choose to subscribe

## Digital products

If you purchase software or another digital product, Ashes & Dust Studio may use your information to provide access, send delivery emails, share product-related notices, and support your use of the product.

## Email communications

If you contact Ashes & Dust Studio or subscribe to updates, your email address may be used to respond to your message or send studio-related emails.

If you join an email list, you should be able to unsubscribe from marketing emails at any time.

## Cookies and website tools

AshesAndDust.com may use cookies, similar technologies, and standard website tools to help the site function properly, remember preferences, support shopping features, and understand how visitors use the site.

These tools may come from WordPress, WooCommerce, your theme, plugins, analytics services, payment providers, email tools, or other third-party services used by the site.

## Third-party services

Ashes & Dust Studio may use third-party services to operate parts of the website and business, including:

– payment processors

– shipping providers

– email marketing services

– website analytics tools

– WordPress plugins

– embedded content or social media links

These third-party services may collect, process, or store information according to their own privacy policies.

## Order and account information

When you place an order, information needed to process and complete that order may be collected and stored. This may include customer details, order contents, billing details, shipping details for physical goods, and records related to digital delivery.

## How information is protected

Ashes & Dust Studio aims to use reasonable security measures to protect personal information. No website or online system can guarantee absolute security, but reasonable steps are taken to reduce risk and protect information used for normal store operations.

## Data retention

Information may be kept only as long as needed for business, customer service, order fulfillment, legal, tax, security, or recordkeeping purposes.

## Children’s privacy

AshesAndDust.com is not intended for children under 13, and Ashes & Dust Studio does not knowingly collect personal information directly from children under 13 through the site.

## Your choices

Depending on how the site is set up, you may be able to:

– unsubscribe from marketing emails

– contact the studio to ask questions about your information

– request corrections to information you have submitted

## Contact

If you have questions about this Privacy Policy or how your information is handled, contact:

`[email protected]`

## Details still to customize

– payment processor name

– analytics tools, if any

– email marketing service, if any