Frequently Asked Questions

Ashes & Dust Studio is an independent creative business that offers both creator software and handmade goods. The software side is built from real experience with music creation, uploads, and metadata workflow. The handmade side includes products made with materials like epoxy, wood, wax, and soap.

Both sides of the business come from the same studio and the same way of working: solving problems, making things with care, and building useful or meaningful products. Ashes & Dust Studio brings digital tools and physical goods together under one brand.

The software is created through Ashes & Dust Studio, and the handmade goods are made in the studio as well. Product details may vary by item, so each listing should explain what the product is and how it is made or delivered.

Ashes & Dust Studio offers creator-focused software built from real workflow needs, especially around music creation, uploads, metadata, and content organization.

Software products are digital items and are delivered through instant download, automatic email delivery, or both, depending on the product setup.

No. Software products are digital only unless a product listing specifically says otherwise.

No. Because software products are digital and provide immediate access, they are non-refundable. In limited cases, store credit may be offered at the studio’s discretion.

Yes. Most help will be provided through videos created by the studio, and customers can also email if they still need help. Software updates are planned regularly, and customers subscribed to studio emails may be notified when updates are released.

Please use the contact page and include the name of the software product you are asking about. That makes it easier to provide the right information.

The studio offers handmade products including epoxy goods, wood and epoxy items, wood products, soaps, candles, and other studio-made products as they are released.

Handmade products may have slight variation in color, grain, texture, finish, or pattern. That is a normal part of handmade work and natural materials.

Some items may be ready to ship, while others may be made to order. Ready-made items are typically processed within 24 to 72 hours. Made-to-order items may take longer depending on size and complexity.

Yes, but only on a case-by-case basis. Custom work is not a standard offering and may include premium pricing depending on the project.

Ingredient and scent details should always be listed on the individual product page so customers can review them before ordering.

Shipping times depend on the product type. Ready-made physical items are typically processed within 24 to 72 hours. Made-to-order items may need additional time depending on size and complexity.

The store offers both digital products and physical goods. Software is delivered digitally and can be purchased worldwide. Physical handmade goods are shipped within the United States only.

Yes, but because one is digital and one is physical, delivery details will be different. The checkout and order confirmation should make that clear.

For physical products, shipping confirmation and tracking information should be sent when available.

If a physical item arrives damaged, contact the store as soon as possible and include your order number and photos of the item and packaging.

Use the contact page for product questions, order issues, or general inquiries.

Important details such as shipping, returns, digital product terms, and privacy information should be available in the footer or policy pages.