Welcome to AshesAndDust.com, operated by Ashes & Dust Studio. By accessing this website or purchasing from the store, you agree to these Terms and Conditions.
If you do not agree with these terms, please do not use the website or place an order.
## About the store
AshesAndDust.com offers both digital products and physical handmade goods under the Ashes & Dust Studio brand.
Products may include:
– creator software and digital tools
– epoxy and wood products
– soaps and candles
– other handmade or studio-made goods
## Product information
Ashes & Dust Studio aims to describe products as clearly and accurately as possible. Because some items are handmade, natural, or made in small batches, slight variation in color, grain, texture, pattern, scent, finish, or detail may occur.
Product photos are intended to represent the item as accurately as possible, but exact appearance may vary depending on the handmade process, natural materials, or screen display settings.
## Handmade and one-of-a-kind items
Some items may be one of a kind, handmade in small batches, or made to order. Availability may change without notice.
If an item is unavailable after purchase for any reason, Ashes & Dust Studio will contact the customer regarding replacement, store credit, or refund options as appropriate.
## Digital products
Digital products are delivered electronically through instant download, automatic email delivery, or both, depending on the product setup.
Digital product purchases are final and non-refundable. In limited cases, store credit may be offered at the studio’s discretion.
Customers are responsible for reviewing product details before purchase, including compatibility, supported platforms, setup information, and product requirements when provided.
## Pricing
Prices are listed in the store and may change at any time without notice.
For physical products, shipping is generally included in the product price unless additional shipping insurance is selected or required.
## Order acceptance and cancellation
Ashes & Dust Studio reserves the right to refuse, cancel, or limit any order if necessary, including in cases involving pricing errors, product availability issues, suspected fraud, technical problems, or other business concerns.
If an order is canceled after payment, the customer will be notified and any appropriate refund or store credit will be issued.
## Shipping
Physical products are shipped within the United States only.
Ready-to-ship items are typically processed within 24 to 72 hours. Made-to-order items may require additional time depending on the size and complexity of the item.
Shipping timelines are estimates, not guarantees. Delays may occur due to production needs, carriers, weather, holidays, or other factors outside the studio’s control.
## Returns and refunds
Return, refund, replacement, and store-credit terms may differ depending on whether the product is physical or digital.
Unused physical items may be eligible for return. Damaged or incorrect items are handled case by case.
Opened soaps and opened candles are not returnable.
Digital software products are non-refundable after delivery or download.
For more details, customers should review the store’s Returns and Refunds Policy and Digital Product Policy.
## Custom orders
Custom handmade orders may be accepted on a case-by-case basis.
Custom work is not a standard service and may include premium pricing depending on materials, complexity, and current workload.
Additional terms may apply to custom orders before work begins.
## Intellectual property
All content on AshesAndDust.com, including text, graphics, branding, product descriptions, images, logos, software, downloads, and other original material, belongs to Ashes & Dust Studio unless otherwise stated.
Customers may not copy, reproduce, resell, redistribute, modify, publish, or commercially use store content or digital products without permission, except where a product license explicitly allows it.
## Software use
Unless otherwise stated on a product page, digital software products are intended for use by the original purchaser only.
Customers may not resell, share, redistribute, or repackage software products unless the product license clearly allows that use.
## Limitation of liability
Ashes & Dust Studio is not liable for indirect, incidental, or consequential damages arising from the use of the website, products, or digital downloads, to the extent allowed by law.
Use of digital products is at the customer’s own discretion and responsibility. Customers are responsible for reviewing product details and making sure a product is suitable for their needs before purchase.
## Privacy
Use of the site is also subject to the store’s Privacy Policy.
## Changes to these terms
Ashes & Dust Studio may update these Terms and Conditions from time to time. Updated terms will apply once posted on the site.
## Contact
If you have questions about these Terms and Conditions, contact:
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