Ashes & Dust Studio sells digital software and other digital products through AshesAndDust.com. By purchasing a digital product, customers understand that these items are delivered electronically and do not include a physical shipment unless a product page specifically says otherwise.
### Delivery
Digital products are delivered electronically through instant download, automatic email delivery, or both, depending on the product setup.
### Product details
Each digital product page should describe:
– what the product is
– what it is designed to do
– any important setup or usage information
– what the customer receives after purchase
### Compatibility
Customers are responsible for reviewing product details before purchase, including any information about operating system, software requirements, file types, or setup expectations.
### Access and usage
Unless otherwise stated, digital products are intended for use by the original purchaser. Customers may not resell, redistribute, share, copy, or repackage digital products unless the product license explicitly allows it.
### Support
Support is available for digital products, with video-based help provided first whenever possible. If additional help is needed, customers may contact Ashes & Dust Studio by email.
### Updates
Ashes & Dust Studio plans to expand and improve its software products over time. When updates are included for a product, those updates may be published automatically. Customers subscribed to studio emails may also be notified about major updates or new knowledge-base material.
### Refunds
Because digital products can be accessed immediately and cannot usually be returned in the same way as physical goods, digital product sales are final and non-refundable.
In limited cases, store credit may be offered at the studio’s discretion.
### Technical issues
If a customer has trouble accessing or using a digital product, they should contact Ashes & Dust Studio with:
– their order information
– the name of the product
– a clear description of the issue
Technical support email:
## Details still to customize
– License wording for each software product
– Supported platforms for each software product
– Whether some products also use account access
## Suggested short version
`Digital products sold by Ashes & Dust Studio are delivered electronically through instant download, automatic email, or both. Digital product purchases are non-refundable, though store credit may be offered in limited cases. Customers should review compatibility details before purchase and contact the studio if they need technical help.`
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